Terms of Service

To access most features of the Services, you must create an account. When registering, you agree to provide accurate, current, and complete information and to keep that information updated. You may register using your email address and a password, or via Google OAuth (see Section 10).

Upon registration, you may be required to verify your email address before gaining full access to the Services. We reserve the right to restrict access to unverified accounts.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at admin@placelocal.com.au if you suspect any unauthorised use of your account or any other security breach.

We are not responsible for any loss or damage arising from your failure to protect your account credentials.

You may not create multiple accounts for the same individual or business without our express written permission. We reserve the right to merge or terminate duplicate accounts.

The Services and all content and materials within them — including but not limited to text, graphics, logos, icons, images, software, code, design elements, and trademarks — are owned by or licensed to PlaceLocal and are protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works without our express written permission.

You retain ownership of content you submit to the Services (“Your Content”), including business information, images, descriptions, reviews, and other materials. By submitting Your Content, you grant PlaceLocal a non-exclusive, worldwide, royalty-free, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, translate, distribute, and display Your Content in connection with operating and promoting the Services.

You represent and warrant that you have all rights necessary to grant this licence, and that Your Content does not violate the rights of any third party.

You must not submit content that:

• Is false, misleading, or deceptive
• Infringes any intellectual property, privacy, or other rights of any person
• Contains personal information of others without their consent
• Is illegal, harmful, or offensive
• Promotes discrimination, hate, or violence

We reserve the right to remove or disable any content that we determine, in our sole discretion, violates these Terms or is otherwise harmful to our users, third parties, or the Services.

The PlaceLocal Partner Portal is available to authorised referral partners who have completed our onboarding process and agreed to any supplemental partner terms. Access is granted at our sole discretion and may be revoked at any time.

All referral partners must agree to these Terms of Service and our Privacy Policy as a condition of accessing the Partner Portal. By accessing the portal, partners confirm their ongoing agreement to all applicable terms.

Partners must:

• Represent PlaceLocal and the Services honestly and accurately in all communications
• Not make promises or representations on our behalf that exceed what we explicitly authorise
• Comply with all applicable laws, including anti-spam, consumer protection, and privacy laws, when promoting the Services
• Not engage in high-pressure sales tactics, misleading advertising, or conduct that could damage PlaceLocal's reputation
• Maintain confidentiality of any non-public information shared in the portal

Referral commission rates, payment schedules, and qualifying conditions are set out in the Partner Dashboard and any supplemental partner agreement. We reserve the right to modify commission structures with reasonable notice. No commission is payable where a referral does not result in a qualifying subscription, or where the referral violates these Terms.

We may suspend or terminate partner access at any time for violation of these Terms, conduct detrimental to PlaceLocal, or for any other reason at our sole discretion. Outstanding commissions for qualifying referrals completed prior to termination will be honoured in accordance with the agreed payment schedule.

PlaceLocal offers free and paid subscription plans. Current plans and their included features are described on our Pricing page. Plan features and pricing may be updated from time to time in accordance with clause 9.3.

Paid subscriptions are billed in advance on a monthly basis. By providing payment details and subscribing, you authorise us (or our payment processor, Square) to charge the applicable fees to your nominated payment method on a recurring monthly basis until you cancel your subscription or your subscription is otherwise terminated.

We may change subscription prices at any time. We will provide at least 30 days’ written notice of price changes to active subscribers via email or in-app notification. Continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing.

You may upgrade your subscription plan at any time through your account settings. When you upgrade:

• The new higher-tier plan takes effect immediately upon successful payment.
• You will be charged the full monthly price for the new plan on the date of upgrade. No credit or refund is provided for any unused portion of your previous billing period.
• Your next monthly billing date resets to the date of upgrade.
• Access to the upgraded plan features is granted immediately.

You may request a downgrade to a lower-tier plan at any time through your account settings. When you downgrade:

• The downgrade is scheduled to take effect at the end of your current billing period.
• You retain full access to your current plan features until the end of the paid period.
• No refund is provided for the remaining days of your current billing period.
• On your next billing date, you will be charged the price for the lower-tier plan.

You may cancel your subscription at any time through your account settings or by contacting us at admin@placelocal.com.au. When you cancel:

• Cancellation takes effect at the end of your current billing period.
• You retain access to paid features until the end of the period you have already paid for.
• No refund is provided for any unused portion of your current billing period unless required by applicable law.
• Upon cancellation taking effect, your business profile will be unpublished from the PlaceLocal directory. Your account data is retained for 90 days, after which it may be permanently deleted.
• You may re-subscribe at any time to restore access and republish your profile.

If a scheduled payment fails, the following applies:

• We will notify you by email and attempt to retry the payment.
• You will have a grace period of 7 days from the payment failure date to resolve the issue.
• During the grace period, you retain access to your paid plan features.
• If payment is not resolved within 7 days, your account will be downgraded to the free tier and access to paid features will be restricted.
• If payment is subsequently resolved (either by a successful retry or by re-subscribing), your account will be restored to the applicable paid plan.
• We reserve the right to terminate accounts with repeated or unresolved payment failures.

Except as required by applicable law, we do not provide prorated refunds or credits for partial billing periods, including on upgrade, downgrade, or cancellation. The full monthly fee is charged for each billing cycle regardless of when within the cycle a plan change occurs.

All fees are quoted in Australian dollars (AUD) and are exclusive of GST and other applicable taxes unless otherwise stated. Where GST applies, it will be added to the applicable fee. You are responsible for all taxes associated with your use of the Services in your jurisdiction.

Payments are processed by Square (square.com), our third-party payment processor. We do not store your full card details on our servers. Payment processing is subject to Square’s own terms of service and privacy policy. By subscribing, you also agree to be bound by Square’s applicable terms.

All subscription fees are non-refundable except where required by the Australian Consumer Law or other applicable consumer protection legislation. If you believe you are entitled to a refund under applicable law, please contact us at admin@placelocal.com.au.

PlaceLocal offers the option to sign in using your Google account via Google OAuth 2.0. By using Google Sign-In, you authorise us to access basic profile information (name, email address, and profile picture) associated with your Google account. We use this information solely to create and manage your PlaceLocal account.

Where you choose to connect Google Calendar, PlaceLocal may access, create, modify, or delete calendar events on your behalf to facilitate appointment scheduling, reminders, and business management features. Access is scoped to the permissions you explicitly grant and can be revoked at any time through your Google account settings or your PlaceLocal account settings.

Where you choose to connect Gmail, PlaceLocal may access your Gmail account to send emails on your behalf (e.g., client communications, invoices, or automated notifications), and in some cases to read emails relevant to integrated workflows. We will only request the minimum permissions necessary for the features you choose to use. You can revoke access at any time.

We may integrate with the Google Business Profile API to allow businesses to manage their Google Business Profiles directly from within PlaceLocal. This integration is subject to Google’s terms of service and your authorisation. PlaceLocal acts as an authorised manager of your Google Business Profile only to the extent you explicitly permit.

We may introduce additional Google service integrations in the future (including but not limited to Google Ads, Google Analytics, Google Drive, or Google Workspace integrations). Any new integration will be clearly disclosed and will require your explicit authorisation before access is granted.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to serve advertisements, and we do not sell Google user data to third parties.

You may revoke PlaceLocal’s access to your Google account at any time by visiting your Google Account permissions page or through your PlaceLocal account settings. Revoking access will disable features that depend on the relevant Google integration.

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function correctly, to improve performance, and to provide information to site owners.

By accessing and using the PlaceLocal platform and application, you agree to the use of strictly necessary session cookies and similar technologies required for the Services to function. These cookies cannot be disabled without significantly impairing your ability to use the Services. They include:

• Authentication session cookies — to keep you logged in and maintain your session securely
• Security cookies — to prevent cross-site request forgery (CSRF) and other attacks
• Preference cookies — to remember your settings and configuration within the App
• Load balancing cookies — to ensure optimal performance across our infrastructure

We may use analytics cookies to understand how visitors interact with the Services. Where required, we will request your consent before placing these cookies.

We may use third-party marketing cookies (including those set by Facebook and Google) to deliver relevant advertising, measure campaign effectiveness, and build marketing audiences. Where required by law, these cookies will only be placed with your explicit consent.

You may control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services. Browser-specific instructions for managing cookies are available on the respective browser’s support pages.

Some browsers transmit a “Do Not Track” signal. We currently do not alter our data collection practices in response to Do Not Track signals, though we will reassess this as industry standards evolve.

You may close your account at any time by contacting us at admin@placelocal.com.au or through the account settings within the App.

We reserve the right to suspend or terminate your account and access to the Services at any time, with or without cause, including but not limited to:

• Violation of these Terms
• Conduct that we determine is harmful to other users, third parties, or our business
• Failure to pay subscription fees
• Legal or regulatory requirements
• Extended periods of inactivity

Upon termination, your right to access and use the Services ceases immediately. We may delete your account data in accordance with our data retention practices described in the Privacy Policy. Sections of these Terms that by their nature should survive termination will remain in effect.

The Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, secure, or uninterrupted.

To the maximum extent permitted by applicable law, PlaceLocal and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising out of or related to your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or related to these Terms or the Services shall not exceed the greater of (a) the total amounts you have paid to us in the 12 months preceding the claim, or (b) AUD $100.

We are not responsible for the accuracy, completeness, or reliability of any content submitted by users or third parties, including business listings, reviews, and ratings.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable consumer protection legislation that cannot be lawfully excluded.

These Terms are governed by and construed in accordance with the laws of Victoria, Australia, without regard to conflict of law principles.

In the event of a dispute arising from these Terms or the Services, the parties agree to first attempt to resolve the dispute through good faith negotiation. If the dispute cannot be resolved within 30 days, either party may refer the matter to mediation in accordance with the rules of an appropriate Australian mediation body, before initiating formal legal proceedings.

You consent to the exclusive jurisdiction of the courts of Victoria, Australia for any legal proceedings that cannot be resolved through negotiation or mediation.